Complaints and safeguarding concerns
Raise a concern or make a complaint
Anyone may raise a concern about our work, or about the conduct of anyone acting in our name. You do not need proof, you do not need to be certain, and you will not be disadvantaged for speaking up.
Three routes
How to reach us
By phone
By email
Mark your message “Concern” and it will be routed to the Safeguarding Focal Point.
In person or in writing
No. 34 Osun Crescent, Ancestor's Court, Maitama, FCT, Abuja, Nigeria
You may raise a concern anonymously.
Our undertaking to you
Four things we will never do
Ask you to prove it first
Concerns are acted on, not weighed. Nobody is required to be certain, or to hold proof, before reporting.
Make you go through the person concerned
You may report to anyone, and a concern about a senior person is reported to a nominated independent Trustee instead.
Withdraw your support
No one's access to our programmes is affected by raising a concern in good faith.
Handle it informally
Concerns are recorded on the day they are received and are never resolved by moving someone to another role.